Frequently asked questions
What’s your question?
Technology and features
What is haptic feedback? What kinds of feedback does the SenseGlove offer?
Haptic feedback technology refers to any technology that can create an experience of touch and make the interaction with the digital world more intuitive and immersive by applying forces, vibrations, or motions to the user. SenseGlove provides force feedback to simulate the feeling of size and density, vibrotactile feedback to create cues and vibrations and motion capturing to track the hands in the virtual space.
Product usage
Is SenseGlove compatible with AR?
At the moment we are not compatible with AR, but this option will be available soon.
Product usage
Is the SenseGlove SDK Open-Source?
No; it is not fully open source: Our low-level API, containing the kinematic algorithms and communication protocols, is embedded in libraries and cannot be altered. These libraries do allow a low-level access to sensor data and near-direct control of the actuators within the hardware.
The scripts and blueprints of our Unity and Unreal plugins are open-source and can be edited to suit your needs under an MIT licence.
Purchase and delivery
How much does the SenseGlove cost?
A pair of SenseGlove Nova costs €4.499,00 Excl. VAT
A pair of SenseGlove Nova 2 costs €5.999,00 Excl. VAT
Purchase and delivery
What is the warranty of the gloves?
The SenseGlove Nova gloves are CE certified and they have a one year warranty.
Purchase and delivery
What is the delivery time if I order today?
Depending on the size of your order, the gloves will arrive 2-4 weeks after the purchase. Orders of 10 or more gloves can take a little longer to deliver, please ask your SenseGlove contact person for more details.
Purchase and delivery
What’s in the package and what do the gloves come with?
The Nova package comes in a case equipped with two Nova gloves, a charging plug and cables for the gloves, a guide to get started and the mounts for your controllers as well as screws and tools for attaching them.
Purchase and delivery
How do I know if my order has been shipped?
When your order gets dispatched, you will automatically receive a shipment notification email from us together with a carrier tracking number. This way you can stay up to date with the tracking information online.
Support
What kind of aftercare can I expect when ordering a glove?
Once a glove has been ordered you can book a 30 min call for an introduction. You also have access to a technical support email where we will answer your questions within the next 3 days of sending the request. All our support is in house.
Support
My SenseGlove may be broken, what do I do?
Please contact us via the contact form and we will discuss the options with you in person. Please indicate "Support" as the category for your form.
Support
What happens if my gloves break after the warranty expires?
You have the option to purchase one and two year extended warranty packages to make sure your gloves are covered for a longer period. If you do not have any extended warranty and your gloves break, we have an hourly rate to fix it.
Support
What if my glove does not calibrate?
Check if one of the thumb wires is in place and did not get stuck under the mount when it was screwed on.
Find out more details here: https://senseglove.gitlab.io/SenseGloveDocs/trouble-shooting.html
Support
I need technical support regarding SenseGlove products, how can I get help from you?
First, you can check out our troubleshooting tips (https://senseglove.gitlab.io/SenseGloveDocs/trouble-shooting.html) to see if your issue and its solution are listed. If you have not found it, please Reach out to us or contact your sales representative.
Technology and features
Is the Nova wireless? How do the gloves connect without cables?
The Nova is totally wireless. It works with the equivalent of BlueTooth IEEE 802.15.1
Technology and features
How accurate is the finger tracking of the Nova glove and how does it work?
The Nova Glove measures the flexion / extension of the thumb, index finger, middle finger and ringer finger with a single sensor each, and has one additional sensor to measure thumb abduction / adduction. The pinky finger flexion is linked to that of the ring finger.
These movements are captured by measuring the extension of the cables on the Nova Glove. The accuracy can vary based on the calibration process.
Technology and features
Can I feel the softness or hardness of an object?
Yes, you can simulate different kinds of density with force-feedback technology.
Technology and features
Can I feel textures with the Nova gloves?
You can simulate “rough” textures to feel them on the index finger and thumb through vibrotactile feedback. You can not feel skin deformation or distinguish materials like glass, wood or plastic.
Technology and features
Can I feel heat and cold?
The SenseGlove does not allow simulation of heat or cold at this moment.
Technology and features
Can I feel weight with your gloves?
While you can not feel the weight physically, there are ways to simulate the weight with software trickery. Check out our SDK or get in touch with your SenseGlove contact person to learn more.
Technology and features
What is the SenseGlove made of? What sort of materials does it use?
The Nova gloves consist of two parts: the soft glove and the hard electronic component glove. The soft glove can be detached from the hard part in order to be replaced or washed. The soft gloves are made of a smart textile material, while the hard component is injection-moulded.
Technology and features
Why do you not track the pinky finger and why does it not have force-feedback on it?
Our team carried out extensive user testing and found out that the pinky is not that relevant for procedural interactions. By keeping the pinky finger free we were also able to add extra battery power for the glove and keep it more compact.
Product usage
How much does a SenseGlove weigh?
Each glove weighs around 320 grams.
Product usage
What about the size? Is it a one size fits all glove?
There are 3 different sizes available: S/M/L. The medium size can be used by almost everyone, but for extra comfort, you can also order a small or larger glove if needed.
Product usage
How long is the battery life?
You Nova can get up to 3 hours of simulation time on a single charge.
Product usage
Can I use the gloves while they are plugged in and charging?
Yes, it is possible to charge your glove via its USB port while using it. Do note that the USB port does not allow you to communicate with the device. It is a fully wireless device.
Product usage
Can I clean the soft glove?
Yes, you can hand wash the soft glove using hand soap in cold water below 30 degrees Celsius. It’s recommended to replace the soft glove after 5 cycles of washing, keeping it fresh in between by using it with disposable gloves or hand sanitiser. Please see the guide in the SenseGlove handbook that comes in a package for more details on this.
Product usage
How do we make sure hygiene is kept to a safe standard?
The glove is made of antibacterial knitting which makes it more resistible and breathable. To keep it fresh for a longer period we recommend using disposable gloves with it or hand sanitiser before and after using the gloves.
Product usage
How long does it take to add haptics while developing and making an object interactable?
If you're using our Unity Plugin (https://github.com/adjuvo/senseglove-unity), you can make an object. can make an object interactable with haptics in the span of 10 seconds. If you want to create custom haptic effects, you can easily do so visually or through code.
Product usage
We want to create a project with your glove but have no development team.
We have a network of developers who would be able to help you with your SenseGlove project. Reach out to your SenseGlove contact person for details and an introduction.
Product usage
Can I use just one glove in the simulation?
You can choose to either use both gloves or one only. If you switch on just one glove, this glove will be detected and used for the simulation.
Product usage
Can I use the glove in a multiplayer environment?
Our SDK currently does not have direct support for multiplayer, but you can use the glove in a multiplayer environment if you upload the glove's data onto a server by making a manual integration.
Product usage
Which headsets can I use with the Nova?
Today the Nova is compatible with: Oculus Quest 2, Pico Neo 2 & 3, HTC Vive Pro, Vive Focus 3 and Varjo XR3. More headsets are coming, reach out to us for more information.
You can find more details about compatibility here https://senseglove.gitlab.io/SenseGloveDocs/compatibility.html
Product usage
Why do I need trackers or controllers on top of the gloves?
When using Oculus Quest 2, Pico Neo 2 & 3, HTC Vive Pro, Vive Focus 3 and Varjo XR3 you need external tracking for the gloves. This is due to restrictions on the camera data of the headsets. SenseGlove is working on its very own Computer Vision glove tracking (our own version of handtracking) which will need no external tracking solution attached to the gloves. This will only be available on selected HMD’s.
